YourOnline UK

Software Services and website builds

Privacy Policy

Last Updated: January 19, 2025

This privacy policy applies to all services provided by YourOnline, including website hosting, application development, and related digital services. We are committed to protecting your privacy while providing our services globally.

Important Disclaimer

The internet and technology are constantly evolving. While we strive to protect your information using current best practices, we cannot guarantee absolute security or privacy of data transmitted or stored electronically. This policy represents our commitments and practices but may need to be updated as technology and regulations change. Your data belongs to you, and if you request removal of your data from our servers we will respect your wishes provided that we can verify that your request is valid.

Policy Structure

  1. General Principles and Information Collection
    1. We collect information that you provide directly to us, including:
      1. Contact information (name, email, phone, address)
      2. Account credentials
      3. Payment information
      4. Project requirements and specifications
      5. Communication records
    2. We automatically collect:
      1. Usage data and analytics
      2. Device and browser information
      3. IP addresses and location data
      4. Cookie data and similar technologies
  2. Use of Information
    1. Primary uses:
      1. Providing and maintaining our services
      2. Processing payments
      3. Customer support
      4. Service improvement
    2. Secondary uses:
      1. Marketing communications (with consent)
      2. Product development
      3. Legal compliance
  3. Data Storage and Security
    1. Storage practices:
      1. Data is stored on secure servers in the UK and EU
      2. Encryption in transit and at rest
      3. Regular security audits and updates
    2. Retention periods:
      1. Active accounts: Duration of service plus 12 months
      2. Inactive accounts: 24 months unless otherwise requested
      3. Financial records: 7 years (legal requirement)
  4. International Data Transfers
    1. We transfer data internationally to:
      1. Provide our services
      2. Process payments
      3. Maintain backups
    2. Transfer safeguards:
      1. Standard Contractual Clauses
      2. UK and EU-approved data transfer mechanisms
      3. Privacy Shield compliance where applicable
  5. Your Rights and Choices
    1. All users have the right to:
      1. Access their personal data
      2. Correct inaccurate data
      3. Request data deletion
      4. Object to processing
      5. Data portability
    2. Region-specific rights:
      1. EU/UK: GDPR rights including right to supervisory authority complaints
      2. California: CCPA rights including opt-out of data sales
      3. Canadian: PIPEDA compliance and access rights
      4. Australia/NZ: Privacy Act rights and access to records
  6. Contact and Updates
    1. Contact us:
      1. Privacy inquiries: info@youronline.app
      2. Postal address: 5 Slacks Lane, Pilsley, Chesterfield S45 8HH, United Kingdom
    2. Policy updates:
      1. We review this policy periodically
      2. Changes will be posted on this page

Regional Variations

These policies are partially drafted by AI. Local laws will be respected. For clarity, YourOnline is a trading name for Software Antelope Ltd, a company registered in the United Kingdom and is subject to UK laws.